JMNET
Journey Plus Support
Contact JMNET support for account access, Journey Plus product issues, and purchase-access questions.
Support email
support@jmnet.tokyoHelpful details to include
- The email address used for your Journey Plus account.
- The page or action where the issue happened.
- A short description of what you expected and what happened.
Do not send
- Passport or residence-card scans.
- Bank credentials, payment-card details, or passwords.
- Private document uploads unless JMNET support specifically asks for a safer channel.